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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Roots Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A damage deposit of SAR 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

According to government policy and social customs in Saudi Arabia, marriage certificate need to be provided upon check in if a male and female shares a room. Non-Muslims cannot enter Makkah.