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Please inform The Queen Luxury Apartments - Villa Carlotta of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please note that The Queen Luxury Apartments - Villa Carlotta has no reception. Please contact the property 30 minutes in advance for check-in arrangements. Contact details are stated in the booking confirmation. Guests who expect to arrive later than the check-in times mentioned in the Policies are required to contact the property for confirmation. For late check-in, additional check-in fees are applicable. Please note that the attic apartments are on the 7th floor and the elevator goes only till the 6th. This means that for the last floor stairs need to be used. At check-in guests are required to show a valid ID card with photo, as well as a copy of the credit card used for making the reservation. In case this is not presented, the entire amount of the reservation will have to be paid. For reservations made by a third party, you need to fill-in an authorization form and present a copy of the person's ID and of the credit card used for making the reservation. Please note that check-in is available from 4:00 p.m. to 10:00 p.m. For arrivals after 10:00 p.m. and up to 12:00 a.m. (the latest possible check-in time), a late check-in fee of €40 will apply.