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Please inform Citin Langkawi by Compass Hospitality of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of MYR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the extra bed comes in the form of a mattress. Please note that the following deposit conditions: - 15% deposit will be applied to guests staying more than 7 nights - 10% deposit will be applied to guests booking 5 to 9 rooms - 20% deposit will be applied to guests booking 10 rooms or more Beginning 1 July 2016, as directed by the Langkawi Municipal Council, a local government Tourism Promotion Fee would be applicable per room per night.

It is prohibited to bring durian and mangosteen to the hotel. Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.