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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In order for minors to enter the hotel, it is necessary to present the minor's civil registry or identity card. If the minor is not accompanied by his/her parents, the person responsible for caring for the minors must present the document duly completed and authenticated by at least one of the parents. Ley 1098 de 2006 Código de la infancia y adolescencia.

For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.