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Please inform Novotel Shanghai Clover of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas. Please note that the swimming pool only opens from 15 June until 1 October every year. Free shuttle services, between the property and Shanghai Disneyland and between property and Pudong airport, are available daily. Please contact the hotel concierge to make an appointment one day in advance at 21:00.

From Jul 1, 2019, in accordance with government regulations, hotels in Shanghai no longer actively provide disposable toiletries such as toothbrushes, combs, sponges, razors, nail files, or shoe brushes. If you need disposable toiletries, please contact the hotel.