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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. Please inform Coconut Grove Holiday Apartments of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that there is a 3% surcharge when you pay with American Express or Diners credit cards. Please note that there are no elevators at the property, and the upper levels can only be accessed via the stairs. Most of the Standard Rooms, Two Bedroom Apartments and Three Bedroom Apartments are located on the upper floors. You must show a valid photo ID upon check in. Please note that housekeeping service is only offered on a weekly basis or for stays of more than 7 nights. You can request daily housekeeping service at an extra charge.