The Ritz-Carlton, St. Louis, Clayton Hotels

Name: The Ritz-Carlton, St. Louis
Address: 100 Carondelet Plaza, Clayton, Missouri, 63105, United States

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Fast facts

Check in from	16:00
Check out by	12:00
Breakfast	Breakfast available.
Pets	Pets allowed with extra charge.
Children	Children are welcome at this hotel.

Amenities

Wi-Fi

Parking

Air conditioning

Fitness centre

Spa

Front desk 24 hour

Exclusive facilities

Pets allowed

Accessibility

Lift

Accessible parking

Visual alarms

Business facilities

Executive floor

Business centre

Meeting facilities

Food and drink

Bar

Restaurant

Café

Banqueting service

For the family

Baby-sitting

Children's facilities

Hotel and outdoor facilities

Laundry

Shops

Lounge

Non-smoking

Wedding facilities

Non-smoking floor

In the rooms

Fireplace

Air conditioning

Heating

Leisure and entertainment

Sauna

Spa

Steam room

Beauty salon

Bicycle hire

Massage

Media and technology

Fax

Photocopier

Services

Tours

Wake up call

Front desk 24 hour

Currency exchange

Concierge

Luggage storage

Cash machine

Room service

Safe deposit box

ATM

Express check-in

Express check-out

Trouser press

Iron

Sport and fitness

Tennis court

Golf course

Fitness centre

Transport and parking

Parking

Electric vehicle (EV) charging station

Car hire

Valet parking

WiFi and internet

Wi-Fi

WiFi in common areas

Internet access

More about The Ritz-Carlton, St. Louis

The Ritz-Carlton, St. Louis

Situated in Clayton, 16 km from St. Louis Gateway Arch, The Ritz-Carlton, St. Louis features accommodation with free bikes, private parking, a fitness centre and a shared lounge. This 5-star hotel offers room service and a 24-hour front desk.

Ratings and reviews

Cleanliness

4.5

Location

4.5

Service

4.5

Rooms

4.5

Value

4.0

Sleep quality

4.5

Traveller reviews

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Mentioned by travellers

Business traveller

Comment: 5 Feb 2025

Best in class service and amenities

Top notch service and luxury amenities
Love this location. Stay for business a couple times a year and always enjoy this beautiful hotel. Great walkable area near lots of shops and my office. Great food, drinks, and service every visit. One of my all time favorite places to stay

Couple

Comment: 18 Dec 2024

Stayed in: Dec 2024

Not a great experience

I cannot in good conscience recommend this hotel if you are expecting a top notch Ritz Carlton experience. Everything was "just fine" but nothing was outstanding. We visited the lobby bar and the bartender was not attentive despite the bar having only 5 people. Another time I walked down and asked for a cup of ice (not realizing the were ice machines on every other floor). Same guy says, "well there are ice machines on every other floor" and started to walk away rather than offer to get me the cup of ice I asked for in the first place. I had to say, "hey well can you get me that cup of ice anyway". In regards to the overall property and room, the cleanliness and comfort were subpar. The elevator had wrapped peppermint candies on the floor and the doors were smudged, our room bed was the most uncomfortable hotel bed I've been in in a very long time. We travel frequently and this one was the worst. The bathroom was really not in good shape. The wallpaper in the commode area had a giant stain, the sink had a crack. As a matter of fact, we came back from dinner to find our bathroom sink full of water???!! and our bathroom floor wet. The crack in the sink had apparently finally given way and water was all over the floor. Still unsure as to how the water got in the sink in the first place, something clearly backed up since the stagnant water was full of black particles. The cleaning folks left their cleaning solution in our bathroom. All of these things individually don't seem so bad, but when you stay at this particular brand your expectations are for a high level of service. We were here for a difficult family situation and were really hoping for the relaxation and comfort a Ritz usually provides to make our difficult time here easier, and instead dealt with disappointment and annoyances.

Hotel response

Comment: 20 December

Dear P4908GScherylc,
Thank you for providing feedback on your recent stay with us at The Ritz-Carlton, St. Louis. I sincerely apologize that we failed to deliver on our promise of providing the finest personal service and facilities during your visit. As one of our highly valued business guests, I would welcome the opportunity to speak with you further and glean more details from your stay so we can ensure we are meeting and exceeding all our guests’ expectations. I can be reached at (314) 863-6300 and look forward to connecting with you.
Sincerely,
Bosther Kusich
General Manager

Couple

Comment: 4 Feb 2025

Disappointed by Lack of Follow-Up & Security Concerns – Not Ritz-Carlton Standards

As an Ambassador Elite member, I expect a certain level of service from The Ritz-Carlton, but my recent experience was extremely disappointing. My hair dryer was stolen by staff, and despite calling twice for assistance, I received no follow-up. After getting no resolution, I escalated through my concierge, which finally prompted a response—only to yield the same result without as much as an apology.
Beyond the frustrating lack of follow-through, the fact that a personal item was taken raises serious security concerns. This was unacceptable for a brand that prides itself on exceptional service and guest care. I hope management takes these issues seriously and implements better communication and security measures to prevent similar incidents in the future, although a recent review had the same experience with a stolen item.

Hotel response

Comment: 7 February

Dear Y9417JWamanad,
Thank you for providing feedback on your recent stay with us at The Ritz-Carlton, St. Louis. I sincerely apologize for failing to deliver on our promise of providing the finest personal service and facilities during your visit, particularly regarding the missing hair dryer from your room. As one of our highly valued business guests, I would welcome the opportunity to speak with you further and gather more details about your stay so we can ensure we meet and exceed all our guests’ expectations. I can be reached at (314) 863-6300 and look forward to connecting with you.
Sincerely,
Bosther Kusich
General Manager

Business traveller

US

Comment: 20 Dec 2024

Stayed in: Dec 2024

Make the Ritz-Carlton a stop on your Holiday List

If you are not quite into the holiday spirit, plan a stop at the Ritz-Carlton St. Louis. The holiday decorations are stunning and over the top. After our business meeting we enjoyed a sumptuous dinner at the Casa Don Alfonso, drinks and a bit of fun time in the cigar club. Staff and management were attentive and provided great service. The welcoming atmosphere was so prevalent the moment I walked through the front door until I left at the end of the evening. Ritz-Carlton St. Louis is definitely doing something right this holiday season!

Couple

US

Comment: 5 Dec 2024

Stayed in: Aug 2024

Lives up to their reputation

I booked a room at the Ritz Carlton for my wife and I for our 25th anniversary. This was a wonderful hotel and it was the exact experience I expected from the Ritz Carlton. We will definitely not wait 25 years to come back. What an amazing stay. My wife had some spa treatments, said with some of the best she had ever had.

Excellent location

4.5

100 Carondelet Plaza, Clayton, 63105, United States|1.01 km from Central Presbyterian Church

10 things to dowithin 1.50 km

1.01 km

1.77 km

2.65 km

1.74 km

Check in and check out

Check in from:

16:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

3 years old and under

Children can use extra beds for free.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast price

Please contact hotel for price information.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods

The hotel accepts the following payment methods: