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Please inform Dukes The Palm, a Royal Hideaway Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of AED 1500 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that there is a mandatory tourism fee of AED 20 per room per night. The credit card must be in the name of one of the passengers traveling and the same card must be carried for verification upon check-in at the resort. Alternatively, if the passenger traveling is not the cardholder, or if for any reason, the credit card used for the booking cannot be produced at check in, the passenger may pay in cash or with alternate credit card, failing which the resort has the rights to cancel or reject the booking. Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passport, UAE Emirates ID, GCC ID’s are accepted Please note that there is an ongoing development program taking place at our property and construction work taking place nearby. As such our guests may experience visual and intermittent noise disturbances.

When staying at the hotel, a local Tourism Dirham is charged per room per night. The amount charged may vary depending on different situations (stay period and room type etc.) . Please contact the hotel front desk for more information.