Hostal Rural Villa Vieja, Olite Hotels

Name: Hostal Rural Villa Vieja
Address: Villavieja, 11, Olite, Navarre, 31390, Spain

ر.ق.‏ 267

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All taxes and fees included

Double room

Attic room

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Fast facts

Check in from	15:00
Check out by	11:00
Breakfast	Breakfast available.
Pets	Pets are not allowed.
Children	Children are welcome at this hotel.

Amenities

Wi-Fi

Air conditioning

Non-smoking

Lift

Disabled facilities

Lowered bathroom sink

Accessibility

Lowered bathroom sink

Disabled facilities

Wheelchair access

Lift

Toilet with grab bar

Food and drink

Café

Healthcare

First aid room

Hotel and outdoor facilities

Non-smoking

In the rooms

Air conditioning

Heating

Leisure and entertainment

Games room

Bicycle hire

Media and technology

Fax

Photocopier

Services

Room service

Express check-in

Express check-out

Tours

Luggage storage

Sport and fitness

Horse riding

WiFi and internet

Internet access

Wi-Fi

More about Hostal Rural Villa Vieja

Hostal Rural Villa Vieja

Situated in the Medieval centre, this hotel is located just a 2-minute walk from the fabulous Olite Palace and nestled within the beautiful, rural surroundings of Navarra.

Ratings and reviews

Cleanliness

4.5

Location

5.0

Service

4.5

Rooms

4.5

Value

4.5

Sleep quality

4.5

Traveller reviews

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Mentioned by travellers

Family traveller

Comment: 30 Nov 2024

Stayed in: Oct 2024

Check-in disastrous, read the reviews

READ THE CHECK-IN REVIEWS!
Check-in disastrous. 1:30 to get the rooms. Very unpleasant staff, contemptuous and not acknowledging their mistakes. Speaks neither English nor French, only Spanish. We should have read the reviews about the welcome.

Family traveller

Comment: 10 Nov 2024

Stayed in: Oct 2024

Poor reception

No staff at reception at night. Electronic reservation system with loopholes, possibility of not having access to the room at night.
The manager of the hotel eventually moved but was particularly obnoxious.

Hotel response

Comment: 21 November

Cher client, je vous informe de la même manière que le commentaire sur une autre plateforme. Le site internet indique que nous n'avons pas de réception 24h/24. Lorsque vous effectuez la réservation, vous recevez un e-mail avec la confirmation de réservation et contient également des informations sur l'horaire de réception, les conditions et instructions d'annulation et le lien pour obtenir le code d'accès. Lorsqu'il est arrivé à l'auberge, il nous a appelé pour demander les codes et les étapes à suivre lui ont été expliquées. Il nous indique qu'il ne dispose d'aucune confirmation de réservation avec le lien. Le responsable est venu à l’auberge pour l’aider. Le reçu électronique daté du 10/1/2024 lui a été montré depuis l'ordinateur. Le lendemain, ils sont descendus dans la salle à manger et se sont assis pour prendre le petit-déjeuner. Il nous a demandé si le petit-déjeuner était inclus et nous l'avons informé que sa réservation concernait uniquement l'hébergement. Je vous recommande de lire attentivement les instructions et les services que j'ai contractés pour vos prochaines réservations.

Family traveller

Comment: 3 Nov 2024

Stayed in: Nov 2024

lamentable

Check-in malfunctioning. No reception, arrival at 18:00, access to the 3 bedrooms 1h30 later.
Speak only Spanish. The link to register was not sent. The person in charge is abhorrent. No excuses for this malfunction, she even allows herself open mockery.
The online booking writes breakfast included but in the morning it is no longer. Careful, establishment to avoid.

Couple

Comment: 21 Oct 2024

Stayed in: Oct 2024

Lack of communication

Very bad communication. You are sent a message about the duplicity of a Reservation. Due to a problem with the Booking user I have doubled several on this trip. I don't get an answer and override it to avoid trouble. I don't want to exonerate my guilt, but it would have been a detail if you warned me before you placed someone else's room and charged me for the night. After several attempts to reach them on his mobile, he called the landline and I can finally get in touch. I don't have a room. Enjoy double payment of ka room. Of course, it will never occur to me to try to stay here. THANK YOU for leaving me on the street.

Hotel response

Comment: 2 November

Estimado cliente, para nosotros no es extraño recibir reservas para el mismo día al mismo nombre. Usted reservó por varias plataformas y eso le llevó al error. Una de las cancelaciones la recibimos el día 16 de Julio. Otra cancelación la efectuó dos días antes de la fecha de llegada. El cobro que se le cargó fue de esta última, ya que estaba fuera del plazo de cancelación gratuita. Nos llamó para preguntar si teníamos su reserva duplicada y le informamos de esto mismo. Nosotros no le dejamos en la calle.

Group traveller

Comment: 4 Oct 2024

Stayed in: Sep 2024

Rude "service" and room mix up

This was my 6th and last stay at this hotel. I've recommended it to friends in the past and would never again.
First of all, they do a good job of letting the customer know they do not have a 24 hour desk. But in reality they hardly have anyone available in the hotel. During our 2 day stay I only saw someone twice, on our second day in the afternoon and in the morning of our departure.
The challenge with this stay was a room mix up. Normally I book the superior double rooms which have a nice view and spa tub. I needed 2 rooms and when I originally booked only one was available. So I booked one superior double room and anther standard room. However I kept checking to see if a superior room opened up and two weeks prior to the trip I was happy to see that one had so I cancelled the standard room and booked a separate reservation for the superior double room so we'd have two superior double rooms.
We arrived at the hotel and no one was at reception but we easily entered using the provided codes. When we got to the rooms we discovered only one was a superior and the other was a standard. I quickly went downstairs and no one was available. I called the number provided on the front door for service but no one answered. I called again and explained to the person that there had been a mix up and we had reservations for 2 superior double rooms. She immediately replied that I had cancelled the superior room and reserved a standard. I had hard copies of my reservations and also checked online at Booking.com. Both showed that I had 2 superior rooms reserved. I also contacted Booking.com and they confirmed this. I tried to explain this to the hotel representative on the phone but they insisted that I was wrong and they did not have any remaining superior double rooms (it is a small hotel). There was no one at reception the rest of the day to show my documentation. The next afternoon someone was at the reception desk. I showed her the hard copies along with my phone and Booking.com. She continued to insist that I was wrong even though I had the documentation. I said that I would never be returning and her response was "good".
I understand the room was not available and there was no way for me to have the superior room. However the hotel should have at least acknowledged their mistake instead of pointing the blame at the customer. In their response to my review on Booking.com they acknowledged their error. That would have made a huge difference when I was there.
If you want rude to non existent service this is a good choice. Otherwise I'd recommend the Parador for excellent service or the Apartments Ducay for clean, nice and good value accomodations.

Hotel response

Comment: 6 October

Dear Cathy, We are sorry for the confusion with your reservation. After receiving several modifications and cancellations, other new reservations, this led us to a mistake. That is why you have been able to make two comments, because you made two different reservations. We are sorry for not having fulfilled your wish for superior rooms. Regarding reception service, we changed the check-in system 3 years ago. He already knew this from last year on his third time with us. We are sorry that this time we have fallen short of previous years, since you have always rated us positively and out of 10, like your last time on September 26, 2023. We understand your disappointment and you have rated us lower than other times but the location , the services, the cleanliness,... it is the same as always, otherwise I would not have repeated. I think it has not been objective.

Exceptional location

5.0

Villavieja, 11, Olite, 31390, Spain|0.08 km from Palacio Real de Olite

10 things to dowithin 0.16 km

0.08 km

0.11 km

0.12 km

0.17 km

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

2 years old and over

Children can use extra beds for an additional charge of EUR 25.0.

2 years old and under

Children can use extra beds for an additional charge of EUR 18.0.

Available beds

12 years old and under

For each room, 1 child can use existing beds for an additional charge of EUR 12.0.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast price

Please contact hotel for price information.

Breakfast options

Continental breakfast, Gluten Free breakfast, Vegan breakfast.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Please inform Hostal Rural Villa Vieja in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of EUR 50 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that when booking 3 or more rooms, different policies and additional supplements may apply. Please note that when booking 3 or more nights, different policies and additional supplements may apply. Please note that bicycles are not allowed in the room.

Important information about the city

Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.

Accepted payment methods

The hotel accepts the following payment methods: