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Please note that the hotel will request a credit card pre authorization 48 hours before check-in. In order to guarantee a booking, the hotel requires the guests credit card details. If you are not the credit card holder of a card you wish to use, please contact Orla Copacabana directly to provide documentation. Please note that in case of nonrefundable reservations, the hotel may contact guests in order to request additional information related to the credit card and credit card holder, as well as an authorization form for credit card charge. Please note that different policies and additional supplements may apply for group reservations. Please note that for periods of major events, public holidays and/or packages and group bookings (more than three rooms), the hotel may at any time and at its own discretion request full pre-payment to guarantee the booking. If payment is not made within the stipulated period, the reservation may be canceled.