Pousada SUN Victory
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Front desk 24 hour
Restaurant
More about Pousada SUN Victory
Pousada SUN Victory
Pousada SUN Victory is set in Cabo Frio, a 50 meters walk from Pero Beach. 2.6 km from Brava beach, the property is also 2.7 km away from Japanese Island. The guest house features free Wifi and a 24-hour front desk.
Ratings and reviews
Cleanliness4.5
Location5.0
Service4.5
Rooms4.0
Value4.5
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Family traveller
Comment: 24 Oct 2023
Stayed in: Oct 2023
Sun Victory note 1000
Great guesthouse for family and children, close to the beaches.
We were very well attended to, all the staff were super attentive, especially the restaurant employee Fabiano grade 10, very attentive and helpful.
Comfortable room with a good shower, tasty food
My son loved the play area and toy library.
We were very well attended to, all the staff were super attentive, especially the restaurant employee Fabiano grade 10, very attentive and helpful.
Comfortable room with a good shower, tasty food
My son loved the play area and toy library.
Hotel response
Comment: 31 October
Olá ! Agradecemos pelo tempo dedicado em nos avaliar. Ficamos muito felizes com sua avaliação. Vamos passar seus elogios para o nosso colaborador Fabiano. Esperamos poder recebê-lo novamente na Pousada Sun Victory em sua próxima viagem!!!
Family traveller
Comment: 15 Feb 2024
Stayed in: Feb 2024
Very good guesthouse
I was at this inn during the carnival period and loved it.
Spacious guesthouse, ideal for children as it has a playground, kids area and swimming pool for children. Very good breakfast, heated pool
And for pizza lovers, there is a pizzeria inside the inn that sells wonderful pizzas.
Here I would like to record the excellent service provided by all the staff, especially Mr Paulo, who is always kind and very helpful. The girls Jussara and Israella always ready to help and always with a smile on their faces and the boy who stays at the restaurant Rafael.
(Value professionals like this, as they are rare these days)
I loved the stay and will be back soon.
Spacious guesthouse, ideal for children as it has a playground, kids area and swimming pool for children. Very good breakfast, heated pool
And for pizza lovers, there is a pizzeria inside the inn that sells wonderful pizzas.
Here I would like to record the excellent service provided by all the staff, especially Mr Paulo, who is always kind and very helpful. The girls Jussara and Israella always ready to help and always with a smile on their faces and the boy who stays at the restaurant Rafael.
(Value professionals like this, as they are rare these days)
I loved the stay and will be back soon.
Family traveller
Comment: 22 Dec 2023
Stayed in: Dec 2023
Great
Comfortable bed, clean room. Very good structure of the inn. Rich and varied breakfast. My suggestion would be to hang up bathing suits to dry in rooms with balconies, this was sorely missed. And the pool is open until later. Furthermore, the experience was excellent, the food served was very good and the fact that we didn't have to go out for lunch and dinner made our stay a lot easier!
Other
Comment: 25 Nov 2023
Stayed in: Nov 2023
Terrible service! Cost is not worth it!
I was with my husband and my parents at this inn for the second time now in November 2023.
The first time, in February 2019, everything went well and we even recommended it to other family members, which will no longer happen after this last stay.
I report my new experience below and I ask you to read until the end if you are in doubt about which place to choose to rest on your vacation or weekends:
I can already say that, considering the treatment received at the inn, I will be quite surprised if they respond to my evaluation/complaint with the least kindness.
On the afternoon we arrived (22/11/2023), I ordered a hot mix and they informed that guests had broken the device at breakfast and that's why they weren't serving the sandwich (I should have already realized at that moment the vision that the guest house has). As I had already gone to the beach and wanted to enjoy the inn, I waited until the evening and ordered a plate with meat and chicken, which is on their menu, they informed me that they were not serving this dish on the 22nd, I tried asking for fish fillets and they said they had run out the flour, finally, I ordered a hamburger which was served to me (finally).
The real problem occurred the next day, the supervisor's service on 11/23/2023 (the one with arrogant and disrespectful attitudes only introduced himself as a supervisor and “the only one below the owner”, but other kind employees later informed that this supervisor's name is Vinicius) was completely disastrous from start to finish. It all started when my father (here we are talking about an elderly man and not a young man of 20, 30 or 40 years old and, even if he were, he would deserve to be treated with respect) asked for a noodle in the pool, when the noodle came He turned the jar of grated cheese over and went to eat it, but noticed that the cheese had a strange color that looked like mold, so he went to the kitchen to report the situation and the cook said that the grated cheese was not parmesan, but gorgonzola. My father said that this should have been warned beforehand and asked to return the dish. After a while, the supervisor came to our table, we thought he would at least say something kind, but in fact he began a show of arrogance, mockery and strange comparisons. My husband had to leave the pool to intervene because of the way this man “below the owner” was talking to my father and I preferred to leave the pool because I was getting nervous about the way he was treating my family who left the house. to relax and not to be mistreated. While I was at the reception, I saw the moment when Vinicius left and went back to the pool, as I passed by the restaurant I heard him speaking badly about my father to other employees. My husband wanted to check out right then, but I convinced him to stay until the next day.
We may have traveled to Cabo Frio and not to Europe as Vinícius said he did and not have as much knowledge about cheese and wine (in the middle of one of the comparisons, he told a story about another guest who was used to cheap wine , ordered the most expensive one they had and ended up not liking it), but knowing how to treat people should be something basic. Mainly for a person with a supervisor role and who needs to work with the public.
A little later, in the elevator, another couple that we didn't know, but who were sunbathing close to us, arrived and said that they had heard and thought the way they handled this situation was absurd.
The next day we left and coincidentally noticed an incident with the tire of our car that was left inside the inn. But that must be just a coincidence.
The first time, in February 2019, everything went well and we even recommended it to other family members, which will no longer happen after this last stay.
I report my new experience below and I ask you to read until the end if you are in doubt about which place to choose to rest on your vacation or weekends:
I can already say that, considering the treatment received at the inn, I will be quite surprised if they respond to my evaluation/complaint with the least kindness.
On the afternoon we arrived (22/11/2023), I ordered a hot mix and they informed that guests had broken the device at breakfast and that's why they weren't serving the sandwich (I should have already realized at that moment the vision that the guest house has). As I had already gone to the beach and wanted to enjoy the inn, I waited until the evening and ordered a plate with meat and chicken, which is on their menu, they informed me that they were not serving this dish on the 22nd, I tried asking for fish fillets and they said they had run out the flour, finally, I ordered a hamburger which was served to me (finally).
The real problem occurred the next day, the supervisor's service on 11/23/2023 (the one with arrogant and disrespectful attitudes only introduced himself as a supervisor and “the only one below the owner”, but other kind employees later informed that this supervisor's name is Vinicius) was completely disastrous from start to finish. It all started when my father (here we are talking about an elderly man and not a young man of 20, 30 or 40 years old and, even if he were, he would deserve to be treated with respect) asked for a noodle in the pool, when the noodle came He turned the jar of grated cheese over and went to eat it, but noticed that the cheese had a strange color that looked like mold, so he went to the kitchen to report the situation and the cook said that the grated cheese was not parmesan, but gorgonzola. My father said that this should have been warned beforehand and asked to return the dish. After a while, the supervisor came to our table, we thought he would at least say something kind, but in fact he began a show of arrogance, mockery and strange comparisons. My husband had to leave the pool to intervene because of the way this man “below the owner” was talking to my father and I preferred to leave the pool because I was getting nervous about the way he was treating my family who left the house. to relax and not to be mistreated. While I was at the reception, I saw the moment when Vinicius left and went back to the pool, as I passed by the restaurant I heard him speaking badly about my father to other employees. My husband wanted to check out right then, but I convinced him to stay until the next day.
We may have traveled to Cabo Frio and not to Europe as Vinícius said he did and not have as much knowledge about cheese and wine (in the middle of one of the comparisons, he told a story about another guest who was used to cheap wine , ordered the most expensive one they had and ended up not liking it), but knowing how to treat people should be something basic. Mainly for a person with a supervisor role and who needs to work with the public.
A little later, in the elevator, another couple that we didn't know, but who were sunbathing close to us, arrived and said that they had heard and thought the way they handled this situation was absurd.
The next day we left and coincidentally noticed an incident with the tire of our car that was left inside the inn. But that must be just a coincidence.
Other
Comment: 25 Nov 2023
Stayed in: Nov 2023
Passive-Aggressive Supervisor
We (me, my wife and my in-laws) were at Pousada Sun Victory on 11/22/2023.
The problems started on the 22nd when we went to the inn's restaurant to order a hot mix. The employee reported that there was no joint because the plate had been damaged by other guests during the morning. We tried to order other dishes, but almost all of them had some problem and were not being served, finally we managed to order a hamburger.
The next day (23) everything was going well, until our return from the beach in the afternoon when we decided to enjoy the inn's pool and order food. My father-in-law ordered a pasta bolognese and I ordered a mixed plate. When my father-in-law's pasta arrived, he took the grated cheese that came with it in a bowl and poured it over the food. But when he turned it over he noticed that the cheese was very greenish and looked like mold. At that moment he went to the kitchen to return the food and say that he didn't want any more (he had only taken a bite of it on the plate before adding the cheese), the cook said that it was normal as he had just grated the gorgonzola cheese and that this color It's normal, but we expected the pasta to come with parmesan cheese and not gorgonzola (cheese that my father-in-law doesn't eat).
After a few minutes, still in the pool, we received a visit from an employee who said he was the inn's supervisor (Vinicius, who didn't say his name, but I later asked another employee), he started questioning my father-in-law saying that the cheese was parmesan and the color was normal, and that he would not be at a loss (of 30 reais) as the inn would deduct it from him. My father-in-law replied that he also wouldn't be at the risk of paying for a product that looked questionable. The supervisor left, but a terrible atmosphere had already been created for those who were there to relax.
But it doesn't end there, five minutes later a mocking session begins with a passive-aggressive citizen who is in no condition to deal with the public, the supervisor returns with a piece of cheese saying that he bought that cheese for more than two thousand reais per kilo, and that when he went to Italy this was how it was served. He said it was the same case as another guest who had ordered the most expensive wine and when he opened it he didn't like it and sent it back. He took my father-in-law's empty coke can and mockingly asked if he also wanted to pay for the coke. In the meantime, my mixed plate with toast arrived, and he turned to us, again in a mocking tone and said that it would be like us returning the plate because the toast came with oregano.
I asked this citizen if there was anyone above him that we could talk to, and he said that only the owner was above him.
At that time I saw that he wasn't there to solve anything, and that continuing with that wouldn't get me anywhere. At no point did we distract this citizen, as polite people that we are, we said that it was already resolved and that we wanted to continue trying to enjoy the pool.
To top it off, my wife had gone to return the towel at reception, and to her surprise she found this citizen speaking badly about her father (my father-in-law) to other employees.
Upon returning to the room, another couple we didn't know came to comment to us about the absurd treatment received by my father-in-law.
It is worth mentioning here that my father-in-law is an elderly man and that neither he nor we should have gone through such embarrassment.
I wanted to leave at that moment, but my wife convinced me to stay and try to enjoy the last hours of the trip.
I even asked another employee if the owner was there, as I wanted to speak to him personally about what had happened, but the employee said that the owner never came to the inn.
To conclude, a curious coincidence to say the least, when we left the inn we noticed an incident with the tire of the car that was in the garage.
I make a point of reporting what happened to prevent other people from having to deal with unprepared citizens.
Peró is a wonderful neighborhood, but AVOID staying at the Sun Victory guesthouse.
The problems started on the 22nd when we went to the inn's restaurant to order a hot mix. The employee reported that there was no joint because the plate had been damaged by other guests during the morning. We tried to order other dishes, but almost all of them had some problem and were not being served, finally we managed to order a hamburger.
The next day (23) everything was going well, until our return from the beach in the afternoon when we decided to enjoy the inn's pool and order food. My father-in-law ordered a pasta bolognese and I ordered a mixed plate. When my father-in-law's pasta arrived, he took the grated cheese that came with it in a bowl and poured it over the food. But when he turned it over he noticed that the cheese was very greenish and looked like mold. At that moment he went to the kitchen to return the food and say that he didn't want any more (he had only taken a bite of it on the plate before adding the cheese), the cook said that it was normal as he had just grated the gorgonzola cheese and that this color It's normal, but we expected the pasta to come with parmesan cheese and not gorgonzola (cheese that my father-in-law doesn't eat).
After a few minutes, still in the pool, we received a visit from an employee who said he was the inn's supervisor (Vinicius, who didn't say his name, but I later asked another employee), he started questioning my father-in-law saying that the cheese was parmesan and the color was normal, and that he would not be at a loss (of 30 reais) as the inn would deduct it from him. My father-in-law replied that he also wouldn't be at the risk of paying for a product that looked questionable. The supervisor left, but a terrible atmosphere had already been created for those who were there to relax.
But it doesn't end there, five minutes later a mocking session begins with a passive-aggressive citizen who is in no condition to deal with the public, the supervisor returns with a piece of cheese saying that he bought that cheese for more than two thousand reais per kilo, and that when he went to Italy this was how it was served. He said it was the same case as another guest who had ordered the most expensive wine and when he opened it he didn't like it and sent it back. He took my father-in-law's empty coke can and mockingly asked if he also wanted to pay for the coke. In the meantime, my mixed plate with toast arrived, and he turned to us, again in a mocking tone and said that it would be like us returning the plate because the toast came with oregano.
I asked this citizen if there was anyone above him that we could talk to, and he said that only the owner was above him.
At that time I saw that he wasn't there to solve anything, and that continuing with that wouldn't get me anywhere. At no point did we distract this citizen, as polite people that we are, we said that it was already resolved and that we wanted to continue trying to enjoy the pool.
To top it off, my wife had gone to return the towel at reception, and to her surprise she found this citizen speaking badly about her father (my father-in-law) to other employees.
Upon returning to the room, another couple we didn't know came to comment to us about the absurd treatment received by my father-in-law.
It is worth mentioning here that my father-in-law is an elderly man and that neither he nor we should have gone through such embarrassment.
I wanted to leave at that moment, but my wife convinced me to stay and try to enjoy the last hours of the trip.
I even asked another employee if the owner was there, as I wanted to speak to him personally about what had happened, but the employee said that the owner never came to the inn.
To conclude, a curious coincidence to say the least, when we left the inn we noticed an incident with the tire of the car that was in the garage.
I make a point of reporting what happened to prevent other people from having to deal with unprepared citizens.
Peró is a wonderful neighborhood, but AVOID staying at the Sun Victory guesthouse.
Exceptional location
Rua Anequim Quadra 29, Cabo Frio, 28923-420, Brazil|0.74 km from Trilha Morro do Vigia
10 things to dowithin 2.61 km
0.74 km
0.32 km
0.90 km
Airportwithin 11.63 km
11.63 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Breakfast available.
Breakfast menu
Buffet.
Breakfast price
Please contact hotel for price information.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. When travelling with pets, please note that an extra charge of R$100,00 per pet, per day applies. Please note that the property can only allow pets with a maximum weight of 15 kilos. In order to guarantee your stay, the total amount of your reservation will be charged to the credit card provided. We do not accept third-party credit cards as payment for the reservation. Therefore, the name on the credit card used for the booking should correspond to the guest staying at the property. For security reasons, we request that the credit card (physical or virtual) used to pay for the reservation must be presented on arrival at the hotel together with the holder's ID. If it is not possible to present the virtual card, we request the presentation of the invoice that includes the entry of the debit of the reservation.
The hotel accepts the following payment methods:
Pousada SUN Victory: FAQs
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